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Frequently Asked Questions

Below is a list of the most common questions that we receive. Please read this list before enquiring for further help.

  • How does it work?

    • Simply top it up here on the portal with a prepaid data bundle of your choosing by selecting the zone you will use it in and the size of the bundle you require. This bundle will last for 30 days and you are free to top it up again as many times as you wish.

  • Do I need to register or to activate my device?

    • No registration or activation is required. Just purchase a data bundle of your choice on this portal and start using the Internet.

  • What type of devices can connect to Fastroam?

    • All WiFi-enabled devices can connect to Fastroam: laptops, tablets, smartphones, iPods etc. In order to save money, please switch off automatic updates and switch off roaming on your own devices.

  • Can I use Fastroam for calls and SMS?

    • No, but if you download the free APP you can make very cheap VoIP calls from anywhere in the world to any number in the world. (Example: from anywhere to the USA or Canada: $0.01/minute)

  • Can I use a Blackberry?

    • Yes

  • Does the sim card expire?

    • The Fastroam simcard will only expire if it is not used for a one year period.

  • How do I check my usage?

    • There is a live usage monitor in the 'My Account'€™ section of this site. We will also send email alerts to your registered email addresses. You can add registered email addresses at any time, but may not remove the master account email address.

  • Can I change my bundle?

    • If your bundle has expired or all of the data allowance has been used up, you are free to buy any new bundle for any zone. If you wish to change your bundle mid-term, then please see the below question.

  • I want to change my Zone before my bundle has been used up/expired, what can I do?

    • You are able to upgrade the remaining data allowance in your active bundle to be usable in the new zone. The top up portal will make it clear how much data you have left and how much this will cost, and you can pay by any of the approved payment methods. The expiry date remains the same for this bundle.

  • Do I need to set up an account?

    • This is optional, but we would recommend doing so. There are many benefits such as access to live usage, email notifications and the ability to link many sims under one account. It will also help you to top up in future if you forget or lose your Sim ID.

  • What is auto-topup?

    • You can enable auto-topup during the checkout confirmation page. Doing this will mean that when you run out of data (because the bundle is used up or the time expired) you will automatically purchase a new bundle to ensure no interruption in service, and your credit card will be charged.

  • Can I use my own sim card?

    • Yes you can. For instructions on using your own sim card: click here

  • Corporate Plans

    • For information about postpaid Corporate Plans, please contact us at +31355384050 or send us an e-mail with your corporate details to info@myprivatehotspot.com

  • Where can I download the APP?

    • The APP is no longer available as we have adapted the website www.fastroam.com to fit on all Smartphones. Once downloaded, the website has the same functionality as the APP.